Frequently Asked Questions


What forms of payment do you accept?

Customers can order through the website using PayPal and the following credit/debit cards: Visa, American Express, Mastercard and Delta.  

Is it safe to use my credit or debit card?

Our online shop uses industry standard encryption for the storage and transmission of information - giving you peace of mind. 

When will the money leave my account?

Payment is taken at the point of order, so you will be charged after you've completed your order with us. If in the unlikely event that your order is not fulfilled then your account will be refunded immediately. 

Who am I buying from?

Your purchase is with Simply Home Entertainment, no money is taken by the Radio Times and the Radio Times has no involvement with the order process right through to delivery. This website is in association with Simply Home Entertainment which cover all aspects of the purchasing process. 

What about privacy?

We offer our assurance that we endeavour to protect your privacy and will only use information you provide to process your orders and to offer more of a personalised service. From time to time, we may also inform you of changes to our services and to let you know of any special offers or recent releases that we think may interest you. If you do not wish your details to be passed on to carefully selected companies you can choose this option within ‘My Account’. 

Do you accept international orders?

No, unfortunately we do not accept international ordres 

How do I keep track of my order?

1. When you place an order, you will receive an email confirmation of your order.
2. You can then track your order using ‘My Account’ and our on-line tracking facility – this allows you to view your complete order history, along with the current status of each order. From time to time we may despatch your order in separate shipments as stock is made available.
3. If an order is held in backorder we will endeavour to supply this to you within 28 days – if there are any further delays you will be notified. 

How much do you charge for delivery?

Postage and packing for the UK is charged at £2.99 for orders below £33 and postage if free on all orders over £33. Overseas postage is charged at the current applicable rate and is subject to change.

We strive to ensure our customers are happy customers. To this end, if you are unhappy with a product for any reason, you can return the product to us within 30 days under our full money back guarantee. Should you wish to return an item, please ensure you enclose your full details so a credit can be issued correctly, and post to: 

Returns Department for Simply Home Entertainment

FREEPOST GU310

Guernsey
GY1 5SS

If the product is faulty or damaged, we will offer a replacement or a refund for the price of the product. Replacements will be dispatched upon the receipt of a returned item.
We are happy to refund the delivery charge if the return is due to our error. We will accept the return of all other items only if they are unopened and in the condition they were originally sent. A full refund will be issued for the price of the product if the goods are returned as detailed, within 30 days. This does not affect your statutory rights.

What DVD formats do you supply?

All DVDs sold by dvd gold are Region 2 unless otherwise stated.

What do the classifications mean?

All DVDs released in the UK are subject to the rules governing the Video Recordings Act. The British Board of Film Classification certifies all titles and these certificates are clearly shown on both the packaging and the disc as well as on the dvd gold site. It is unlawful to supply any title to a person under the age of the certification; e.g. a product certified as 18 to a person under the age of 18. The ratings are as follows:

18 (18 Years) Suitable only for persons of 18 years and over
15 (15 Years) Suitable only for persons of 15 years and over
12 (12 Years) Suitable only for persons of 12 years and over
PG (Parental Guidance) General viewing but some scenes may be unsuitable for young children
U (Universal) Suitable for all ages
UC (Universal) Particularly suitable for children
E (Exempt) Exempt from classification by the British Board of Film Classification.

Can I return my purchase?

Absolutely! We offer a NO QUIBBLE 100% QUALITY 30 DAY MONEY BACK GUARANTEE.If you are dissatisfied with your goods in any way you may return them within 30 days for a full refund or exchange of goods. Goods must be returned in mint condition with all the original packaging to:

Returns Department for Simply Home Entertainment

FREEPOST GU310

Guernsey

GY1 5SS

Please note that you will be responsible for the costs of returning goods to us. Please advise us in writing whether you require a replacement item or a full refund and the reason for the return – damaged in transit, sound quality, duplicated delivery, picture quality, late delivery, missing inserts, dispatch error, broken tape.

If the goods being returned to us are faulty or were delivered to you in error we will reimburse your postage costs for return. We recommend that you send the item recorded delivery or that you request a certificate of posting from the Post Office.

On receipt of your returned goods your account will be credited or a replacement ordered for you. We will refund your credit/debit card with the cost of the cancelled item(s) within 30 days of notification of cancellation. However, you should you fail to return the goods; we reserve the right to charge you the direct costs of recovering the item(s). This does not affect your statutory rights as a consumer.

Why did an item disappear from my basket before ordering?

On occasion our inventory is updated with new stock quantities available for ordering, it is possible that during one of these updates, changes involving products within your basket could get removed and will have to be added again depending on the new availability. This is to prevent any limited stock products being over ordered, so if it is limited stock please complete your order as quickly as possible to avoid disappointment.